FAQ

HOW LONG WILL IT TAKE UNTILL I RECEIVE MY ORDER?
All products are shipped from one of our partner vendors. Depending on the item it can take between 10 to 30 days to receive your ordered products. This also depends on how long customs take to proces your package. This may vary depending on the country you live in.

I ORDERED MULTIPLE PRODUCTS BUT I ONLY RECEIVED ONE. WHY ISN'T EVERYTHING DELIVERED AT THE SAME TIME?
We work with several partner vendors. When you order multiple items they may be from more than one of our partners. Your items may be shipped seperately and therefor you might receive your items separately. So there is no reason to worry when you don't receive all the items from your order all at once. They will get to you.

WHY DIDN'T I RECEIVE A CONFIRMATION EMAIL AFTER I PLACED MY ORDER?
Our website automatically sends you an email to the email address you provided. Kindly check your SPAM folder to see if your confirmation email was sent there.

OOPS, I ENTERED THE WRONG SHIPPING ADDRESS. CAN I STILL CHANGE IT?
Just email us as soon as you can and we MIGHT be able care of it. Our partner vendors take care of shipping the products. So it might make it more difficult, but we will do our best to make it right.

I WANT TO EXCHANGE OR RETURN AN ITEM, WHAT DO I NEED TO DO?
Sorry to hear you're not happy with your purchase. You can return them to us, unused and in the original packaging within 15 days of delivery. We will be happy to refund your purchase. We can't exchange items, but you can return the item to us and order another item online.